Sign in . I do not work for VM. The PC being tested is wired with Cat6 directly into the router. Customer complaints-23%: Trustscore: 4. I can upload the network levels and hopefully someone can help understand what exactly the problem is. 2022 telling me to alter my router settings. net app from the app store for your mobile device. Over the last 2 days my download speed has gone down to under 1mbps. If you've already submitted a complaint then sign into My Virgin Media. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. I have a 200Mbps contract, currently my speed both upload and download is under 10. £29. He tested the. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm seeing a 2Mb top speed making downloads a very long time. We’re Virgin Media - the first people to offer TV, broadband, phone and mobile services – all from one place. Options. My mobile network is way faster than my broadband. In case anybody has forgotten, Virgin. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toExpect the speed to the Hub to match the subscription rate. on 06-06-2023 00:04. Packet loss, slow speeds, dropping connection. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. getting 1128 mbps to the hub4 however only getting consistent 150 mbps through any Ethernet ports. Two months ago I switched over to Virgin Media and took out a combined TV, phone and broadband deal. To get that with its guaranteed fix times you need to be on a Business - 5185177Hi, I’m getting no where with customer services via a lot of phones, factory resetting the route, and even after an engineers visit I’m still experiencing problems with my upload speeds being under 1mbps, As someone who works from home it’s starting to get very frustrating and highly annoying, espe. I also have a Hub4, but run in it Modem mode, with my own router. Virgin Phone Switchover. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. It's consistently worse at night, and today has been basically unusable (<1Mbps). Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. O2 don't like you using their SIM card in such routers except for a short time. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Has been like this for at least over a week. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. A speedtest will show speeds of around 10mb randomly. comments sorted by Best Top New Controversial Q&A Add a Comment Contact your provider. When I turn the WiFi pod on the speed drops to next to nothing. I recently upgraded from M350 to M500 package. Joining in. Check the Linksys USB adaptor is connected on the 5Ghz band. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician. A speed test completed on the Asus gives an average of 90 Mbps download and. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. on 17-04-2023 11:23. This can see latency times become very slow (double or more vs the usual baseline). 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. Recently my Hub3 was updated by virgin and my internet speeds have been inconsistent since. Phone. Sincerely, It takes ages to open the virgin media website page, experiencing such on all my connected device. Take a look at how our speeds compare to our competitors’ fastest median download speeds. This complaint form is for Virgin Media Ireland Customers only 3. 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 0. Ofcom has opened an inquiry into Virgin Media following complaints that they are not complying with regulations allowing customers to leave or switch providers. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. Last year, Virgin Media gave millions of customers on its M100 and M200 tiers a free speed boost. Speak to your provider. org. uk I can’t connect to broadband. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. Restart your equipment. Ive been experiencing slow upload speeds of around 0. Or 0345 454 1111* from any other phone. Reviewers complaining about Virgin Media most frequently mention customer service problems. Internet speed test results can help you find and address potential. 22-04-2023 10:19 - edited 22-04-2023 10:20. Broadband Speed Test; Packages. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. info@financial-ombudsman. Ran speed test, it averages about 1MP/s upload - 5275833. Upload speed is fine. Download speeds typically almost always hitting 200 Mbps. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. If your problem isn't getting a response, make yourself heard in public. VM evidently hope that by making complaining as slow and unproductive. 64 qam ( is normal ) 32 qam ( slower ) and 16 qam ( slowest ) degradation to these modulations retains a connection but at the cost of reduced bandwidth. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. How to cancel your Virgin Media contract. There are few things that are not quite right. £9. Hi worsley, We hope you're well. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. Packet loss, slow speeds, dropping connection. Virgin Fibre Areas only. Virgin Mobile. For further info on anything else in regards to. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile. Rang customer services and was told that my complaint would be looked at in 14 working days and it was not possible for a technician to look into the issue. WiFi speed is only as good as the worst connection on each side. This is then disrupted to the connected devices, so unless. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. Test your wireless connection. Views. I have a Virgin Media hub. to do so, you need to have made a formal complaint to VM first of all. Leave it off for about 10 seconds. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. Welcome to Virgin Media’s help and support page. Computer Hardware, Software, Internet + ISP Forums. 400mb but via Ethernet it’s only around 100mb. Overview. uk. Options. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. Virgin says that this can cause reduced speeds and breaks in connection as they all fight for the best signal. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. I have removed app from my iPad & re-installed it but still only getting 100mbs. Via Wi-Fi I’m getting speeds of c. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Below is what this looks like on our router, the number of bonded channels may be. The average upload speed on Virgin Media’s M125 (with an average download speed of 132Mbps) is just 20Mbps, and 25Mbps on the M250 package. Reviewers complaining about Virgin Media most frequently mention customer service problems. (pretty decent VPN speeds I'm sure you'll agree) UPD 1. Broadband deals. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Hi I have a reported a tested speed of 250Mbps. About our broadband help and support page. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any. TV on the go. Step: 03: Let The Virgin Test Speed Results Load And See The Results. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. Yes, similar BQM for me and the main Belfast switch,. Solution. John-----I do not work for VM. Options. on 02-09-2022 16:08. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. A speed test of my connection is 200Mbps download 20Mbps upload. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. There are so many wifi specs. Phone. UPDATE 8:25am. Virgin Media Issues Reports Latest outage, problems and issue reports in social media: Rhiebelle (@rhiebelle) reported 3 minutes ago. Service 53. I've called VM a few times and followed the full reset on router proce. 3) In the past 3 months I have not changed any software. Virgin media mobile internet slow Slow internet compensation . . 2) For the broadband while I appreciate fast speeds I am constantly having to re-set the hub to get an internet connection, having both wired and wireless connections. Virgin Mobile. Up to 3 WiFi Pods if needed. Package. Virgin Media is the best broadband provider for speed in the Expert Reviews Best Broadband Awards 2023, which were unveiled on the 1 March. Phone: 0330 440 1614. How to make a complaint via phone. I’ve checked the splitter and it’s rated 5-2000 so think that’s a ‘newer’ splitter. Those rules also require that companies are members of an approved. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. Gaming Support. This is on WiFi but as a fibre engineer I have. Virgin Media was founded in 2006. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. ) We restarted the VM box for the Tv too. Solutions tried: re-starting router; re-starting computer; updating drivers. on 10-12-2021 13:39. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. This speed is ideal for households with Gamers. 23-08-2022 18:34 - edited 23-08-2022 18:36. 5-1 mbps every day after 1pm for the last 2 weeks. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on. 4GHz or 5GHz. 2 Mbps (at 1833 and 1835). Their 23% Resolve Complaints rating is a cause for concern. Availability of services from other major UK ISPs will differ from Virgin Media’s services. 7 tips to tackle internet speed issues. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Very slow upload speed. Check your internet speed with our free broadband speed test. 33 Comments. No. Rating: 2. Help setting up equipment . Our network delivers the fastest widely-available broadband speeds to homes and businesses. 4 weeks ago. Address any slow speeds. 3rd image is through VPN but using TCP protocol, not the. Harassment complaint. Internet speed test results can help you find and address potential. Manage Your Account. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Located in Edinburgh, Scotland. At least 30Mbps download speeds in every room or £100 one-off credit. the Y axis of the graph is the connection speed. Other ISPs, Virgin Mobile and Ethernet services have also been impacted. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Customers of Virgin Media. Check BT Broadband's service status. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toJust tried from my pc which is hard wired into my router(don’t use pc much now) & the speed is what it should be roughly 275mbs download. 2. The problems appear to. net will test your connection. 1. We would like to show you a description here but the site won’t allow us. Averaging 30mbps. I tried laptop downstairs at about 2m in front of Hub and speed was 5. I’m experiencing slow speeds. This can see latency times become very slow (double or more vs the usual baseline). Apr 10, 2023. Problems with broadband. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. It's been consistently slow on upload for almost a year. 71% last year to 13. (@Siouxbee89) reported 4 minutes agoHello again, Thanks so much for your private message and confirming your address, I have now booked you a visit for you connection – you can check the date and time via your online account here. on 09-01-2023 06:19. Dave Snelling. StarrTerry. Post reboot tested at 4. TiVo. Go back to normal router mode as soon as the test is done. 60 to £33. I'm specifically looking at torrenting. This could be causing your issues. Just. Speed test the service to a Router mode Hub (3/4/5) +. Once the test begins click on: Run full test to see all the stats. I am on the 500MB package. 1. , and Saturday and Sunday, 8. Problems with Virgin. Alternatively, dial 0345 454 1111* from any other phone. 6/9. For quite some time now, I've been having issues with Virgin. I have been having the same problem's over the last few day's to a week, after work's had been completed on my street everything seemed fine, then all of a sudden my speed dropped dramatically from what is was, I was regularly getting around 850-900+Mbps on my 1 Gig Fibre Broadband package, since the work's have finished my. Reboot your router - Unplug it, wait for a bit, plug it in again and retry the speed test. uk of Stourbridge, US. V6. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. From 1 April 2019, the Automatic Compensation Scheme by Ofcom means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it. on 18-01-2022 11:45. Every since Virgin Media 'upgraded' us to the M125 package (previously on the M100 which we had no problems at all with) we have had absolutely horrendous speeds and at times no service at all. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Customers on Virgin Media O2's M100 and M200 packages will see their headline speeds upgraded by around 25% with moves from 100 and 200 meg services to 125 and 250 meg respectively at no additional cost. Very slow upload speed. V6. 2. Use the test below to see if the issue is at the Hub or device. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. Once the test begins click on: Run full test to see all the stats. Re: GIG 1 Slow Speed. This should settle any sluggishness! TV cabinets, closed shelving… these can all block your wireless signal. I have had slow speed for 2 weeks. 4) One minute it is 600 next minute it is 197 leave it half an hour and it is 279. 168. Posted in Speed. How do I complain about slow broadband speeds, I am a new customer and on the day of installation the engineer showed me a speed test showing 400Mbps, since then the speed has varied between 30and 50Mbps. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). 2 Mbps and laptop 2. Rebooting your modem lets it pick up the best (and fastest) WiFi channel for you. The packet loss is potentially due to increased load alongside noise. Slow upload speed. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Email Customer Services on . Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. 2022. I’m having trouble connecting my devices to WiFi. info@financial-ombudsman. Good evening everyone,so I have had an email from virgin media inviting me for a upgrade on the new hub 5. VM Team are most likely going to request that you RESET the Hub 3. . Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Whenever I play games I receive huge lag and packet loss and it is very frustrating, I. Virgin Media have faster average download speeds, yet Community. 4 QAM256 25 1 139000000 8 40. Run a broadband speed test. 5) Fun upload speed consistently 52 time after time no problem. Email. - 4752246 - 7 I successfully raised a complaint using the online form buried in My Virgin Media. Im currently on M350. It’ll search for and fix any corrupted files on your computer and gently nurse it back to. Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. Call BT customer service: 0800 800 150. This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. If you have a complaint, please get in touch via the form alongside 2. BT and Virgin Media attracted the most complaints about pay-TV. minimum guaranteed speed for wifi is 20Mb only by wire is the real minimum guaranteed speed. 3 stars. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. 1 modem mode. . Hi, for this past week I have been having very slow upload speed. It. 100. I've tried restarting the hub and checking speeds in modem. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). Check your broadband speed. My Virgin Media App. Anyway, today it all went to cr@p today and my 250mbps was coming in at between 4 and a maximum of 12mbps. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. 2022. Click Begin and speedtest. Slow Speed - Intermittent Signal Issue. Twitter: @bt_uk. samknows/real speed to hub is showing <100mb. Slow uploads and downloads were also a problem, affecting 15% of customers overall. - 5241278. We have tried to cancel our account with Virgin but without success. Delayed repair following loss of service. Hi all, I have been getting terrible speed on my M50 connection since 12th September. Online chat: You should see the option to start a chat on Virgin Media's website. Traditionally when a customer sings a contract an ISP gives a range of speeds the customer can expect, but there is an additional stipulation the companies refer to less often, the minimum guaranteed access line speed. Find out about Intelligent WiFi Pods. From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for. If you want to run the most accurate possible speed test, use a computer or tablet that can be connected to your router with an ‘ethernet’ cable, as wifi can slow down the signal. Virgin TV 360. Slow connection Connection seems slower than expected. Typically, extenders are linked through a wired port using an Ethernet cable. I can verify this, see below. Over the last couple of weeks KitGuru have been receiving emails from readers complaining about the current state of UK broadband services. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. Speed. Nick Ansell/PA Wire. -2. Slow uploads and downloads were also a problem, affecting 15% of customers overall. The virgin service-status page reliably shows "there are no faults in the area", however if I. over 3. Speed test are averaging 300mb mark and carried out via ethernet connection. New confirmed good cables are the same. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Virgin media is crappiest internet provider i've ever had, here are my reasons: 1/ Wifi signal is a joke, their routers are absolutely horrible for signal strength you will end up having to buy multiple extenders just to cover the room next door. 1 Kudo. 33 for each calendar day that the service is not repaired. That is a problem for us. I am getting very slow read speed from my office VPN connection. BT Broadband contact details. Their service has stopped working and it is not fully fixed after two full working days. This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. Hi Virgin Media. net will determine the best performing server to run your test on. Here are my stats it a Hub 4 I believe. How to make a complaint via phone. Speed. To whom it may concern, I have sent this via email to the CEO and COO and have posted a letter of complaint to the Complaints Team. I had the same issue around a month ago and it was resolved, some kind of. Virgin Media 50mbit customers complaining. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Further exclusions & legal stuff apply. The. Click on the “Networking” tab. It looks like an LLD service with a tiny buffer and, hence, wait time. The very tiny queue the data is being held in looks like a symptom of either misconfiguration or a software defect. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. Broadband speed statistics found those with speeds in excess of 1GB typically. 2 weeks ago. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. £8p/m extra or included with Gig1 or Volt. Even on a gigabit connection – or 1,000Mbits/sec – the upload is capped. on 13-01-2023 08:53. The download speeds available on Virgin Media are available to customers based on your speed package. 9 Mbps (at 1614 hrs). Fastest median download speed . I first noticed this when gaming, so performed a speed test which is when I noticed the 10Mbps upload speed - I am on the 200Mbps package and normally see slightly over 20Mbps upload speeds from speed tests. m. 01 EDT. 1st image is the speed going through the VPN using UPD protocol without a torrent client running. Legit awful! SuZannah Bee - Songwriter & composer. We advise using their services securely and reviewing complaints beforehand. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. 7 Mbps (mean 119. All BT’s contracts are currently for 24 months. I have done everything on your page to try resolve this with no luck. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. Restarted router multiple times, called the support, and they couldn't find a so. We’re the providers of the UK’s fastest broadband, offering you speeds of up to 50Mb. Click on the “Upstream” tab, copy the text and paste into your reply. The same connection on the 7th was showing a. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. Online support to enable you to get the best speed from your broadband service is also available at Tips for getting the best speeds. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. I have a hub4 which is in modem mode. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. How to make one complaint via phone. If you need to contact Virgin Media customer service, the number is 0345 454 1111. It shows a lot of promise and is an excellent first step for those who want to gradually switch from traditional pay-TV to cheaper, no-contracts streaming-based TV. Then comes the age old issue with Virgin Media, because the customer service is so bad and the staff so poorly trained, trying to get acknowledgement of a problem was impossible.